A large IT function in a financial business, operating an Agile environment, was suffering extended delivery timescales when developing customer requests.
To understand the actual times requests were taking to be delivered.
To understand where critical bottlenecks occurred in the Development process.
To make the process run both more quickly and more consistently, and so increase throughput.
To ensure improvements were made in critical places that enhanced performance, and were genuinely sustainable.
Processing capacity and throughput capability was increased by 35%!
