A small 6-person service team in the I.T. function in a large service business was overloaded with work, causing delivery backlogs.
Via some simple DILO (Day In The Life Of) and MILO (Month In The Life Of) analysis.
To help focus on the activities to attempt to reduce in volume and / or length.
Initially by simply removing duplicated or unnecessary meetings from diaries, and using the time freed to focus on key, value-added tasks.
To ensure changes were effective, sustained, and did not have unintended negative consequences.
Extra Hours gained to work on critical tasks - 20%!
