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Case Study - Reducing Employment Offer Rejections by over 60% via Lean


A large multi-national corporation was experiencing high levels of employment offer rejections in a highly competitive employment market.

1. We graphed the results

On a Process Behaviour Chart, to understand if the problem was systemic. The way the problem manifests (systemically or not) determines the most efficient and effective improvement approach to adopt.

2. We identified apparent causes for offer rejections

Using a fishbone diagram, to highlight the key presenting causes of offer rejections.

3. We identified, and then solutionised, the root causes of offer rejections

Using 5 Why's Analysis, to find the likely real root causes of offer rejections.

4. We implemented and measured

We adopted the solution and continued adding data to the Process Behaviour Chart established in Step 1., to ensure changes were effective, and sustained.

5. Result

Employment offer rejections were reduced by 60+!


Delivery to Plan


Employment Offer Rejection Reduction


ROI from aorist consultancy, training and coaching

Businesses typically benefit from a 50 - 100+ times rate of return, when measuring the cost of an aorist Lean 6 Sigma or Systems Thinking / Systems Dynamics Simulation training course and coaching against the benefits derived from applying it the very first time in their business.