A large multi-national corporation was experiencing high levels of employment offer rejections in a highly competitive employment market.
On a Process Behaviour Chart, to understand if the problem was systemic. The way the problem manifests (systemically or not) determines the most efficient and effective improvement approach to adopt.
Using a fishbone diagram, to highlight the key presenting causes of offer rejections.
Using 5 Why's Analysis, to find the likely real root causes of offer rejections.
We adopted the solution and continued adding data to the Process Behaviour Chart established in Step 1., to ensure changes were effective, and sustained.
Employment offer rejections were reduced by 60+!
