Kaizen tools

  • 1
    Kaizen crew.
    The members of the team who work in the Kaizen event to solve throughput, cost, productivity or defect reduction issues.
  • 2
    Kaizen event.
    Typically a 3-day full-time event, focused on solving a specific issue, during which 80% - 90% of the changes to address the issue will be expected to be implemented.
  • 3
    Fishbone diagram.
    The diagram produced by the Kaizen crew during the Kaizen event, which shows the most likely causes of the issue being addressed.


aorist Service Kaizen

Quickly solve problems in your service business to increase output and reduce cost.

Having processes that are largely problem-free is critical to consistent production and delivery in complex and inter-dependent service processes. Through our years of experience in helping clients to apply Kaizen to rapidly address process problems, we can help you solve problems quickly, and so increase output and reduce costs in your business.

Example aorist Kaizen rapid problem-solving project - reducing cycle time

  • customer experiencing slow service process speed Problem
    It takes 55 days to install a product.
  • service process lean 6 sigma performance measurement 1. We graphed the results
    To see if the problem was systemic.
  • service process lean 6 sigma fishbone diagram 2. We built the 'fishbone'
    To identify the most likely causes.
  • service process lean 6 sigma hypothesis testing 3. We addressed systemic issues
    To remove them from the process.
  • service process post-change performance measurement 4. We implemented and measured
    To ensure changes were sustained.
  • customer receiving 50% faster service due to lean 6 sigma Result
    Time to install was reduced to 27 days, a 50% reduction, achieved in just 3 days! Businesses typically benefit from a 50 - 100+ times rate of return, when measuring the cost of an aorist Lean 6 Sigma or Lean training course and coaching against the benefits derived from applying it the very first time in their business.