aoristchange, quickly

Proving root cause of failure in 6 Sigma to guarantee improvement

• 1
  Identify possible causes.
  Identify all the likely causes of the problem (e.g. poor training, insufficient resources, etc.) and rank them in sequence of likelihood.
• 2
  Relate causes to the problem.
  Gather data about the most likely causes (e.g. do defects rise as volume of work rises, etc.), and use it to compare to the problem.
• 3
  'Prove' causes using simple statistical methods.
  Correlate the 'hypothesised' causes to the problem to identify and demonstrate causal linkage. Acting on proven causal links guarantees significant improvement.

Testimonials

•     Used in the right places, 6 Sigma lets us be sure that when we make improvements, they'll work.

  G.C. Acting General Manager

•     I can see where 6 Sigma is different to other improvement methods; and better!

  T.M. HoD Environmental

aorist Service Lean 6 Sigma

Achieve step-change improvement in the processes in your service business to get the results you need.

Example aorist Lean 6 Sigma service business project - step-change performance improvement in reducing complaints

• Problem
  Receiving too many complaints.
• 1. We measured complaints
  To see if the problem was systemic.
• 2. We built the 'fishbone'
  To identify the most likely causes.
• 3. We addressed systemic issues
  To remove them from the process.
• 4. We implemented and measured
  To ensure changes were sustained.
• Result
  Complaint volumes were reduced by over 50%. Businesses typically benefit from a 50 - 100+ times rate of return, when measuring the cost of an aorist Lean 6 Sigma or Lean training course and coaching against the benefits derived from applying it the very first time in their business.